Yes, the public website is accessible by entering http://metrolistmls.com in the browsers address line (URL).

Yes, right click on the logo below, select "Save Picture As..." and save the image to a directory on your PC hard drive.



You may import the logo image into your documents and resize the logo as needed.

Short Sales are a status revision.

1) Enter the listing into Prospector and submit it as Active.
2) Once the listing goes Active you will be able to revise the status to ‘Active Short Sale’

When you receive an offer from a buyer, the status gets revised to ‘Short Sale Cont.’ This means that the offer is contingent upon lender approval. After approval is received the listing goes to Pending like any other listing.

L - Limited Service
R - Restricted
E - None of the above

Please reference MLS Rules 7.2.1, 7.2.2 and 7.2.3 for additional information. Below you will find the link to the MLS Rules.

MetroList® Multiple Listing Service Rules

Letter	Status
A	Active
C	Active Rel. Clause
B	Active Short Sale
E	Active Short Cont.
H	Active Court Appr.
F	Active Court Cont.
T	Temp. Off Mkt.
P	Pending
G	Pending Bring Backup
S	Sold
Q	Exp. Pending
X	Expired
D	Dup. Withdrawn
W	Withdrawn

The county that your listing is in determines the proper map book to use. Most of the time these map books are available through the Association of Realtors office of that county or one of the MetroList administrative centers. Below are the counties and the appropriate map book for the given county.

County - Map Book/Map

1) Yolo - Yolo Compass Map (Standard Fold-up map)
2) El Dorado - El Dorado Compass Map Book
3) Placer - Placer Compass Map Book / Thomas Bros. Guide
4) Sacramento - Thomas Bros. Guide
5) San Joaquin - Atlas MetroList Map Book
6) Stanislaus - Atlas MetroList Map Book
7) Merced (North Western) - Atlas MetroList Map Book

Administrative Centers.

If you are receiving error 02 when attempting to manually update your key please contact one of our Administrative Centers.

For all other error codes please contact Supra Support
at (877)699-6787 or you can visit Supra's web site at www.supraekey.com.

If you have changed Brokers or have moved to a new office within the same brokerage, you will need to fill out an Agent Change Form and fax the completed form to your local MetroList Branch Office.

When you try to close your listing you may see this message if any of the following conditions exists:

1) The expiration date has already passed. This can happen if the listing contract expires prior to close of escrow.

Change the expiration date to a date greater than today's date and then finish close the listing as usual.

2) A required field is not properly filled in.

Carefully look through all the fields on the screen and verify that all of the required fields, highlighted in red, are correctly and completely filled in. Pay particular attention to the Selling Agent and Selling Office ID fields.

1. Select Modify Your Profile from the Admin pull down menu.

A window will appear with your profile in it. There are six blue hyperlinks available at the top of the profile.

2. Click the Upload Picture hyperlink.

You will get another window titled Upload Agent Picture.

If you get the Upload Agent Picture window but are getting an Error Validating Image message: Make sure that file name of your picture does not contain spaces or any of the following characters: "&@#$%!*( ),".

If you get the Upload Agent Picture window but the picture never loads and the system times out, the probable cause is the image size is too large. Resize the image to a smaller size and retry.

Recommended picture size:

Maximum width for personal (agent) pictures is 200 pixels.

If possible, reduce the size of large pictures using a third-party photo editing software before uploading to Prospector.

Picture height is not restricted; however it is recommended that picture height not exceed 300 pixels.

Pictures must be in JPEG format.

If the picture width exceeds the limits, the software automatically reduces the size of the picture proportionately.

This message is usually caused when trying to upload a photo that is too large.

Resize the photo so that it is no larger than 1mb for broadband connections or 300kb for dial-up connections.

Once the photo has been resized, try uploading the photo again.

The two most common causes of email delivery failure are:

Incorrect/ misspelled e-mail address. Verify that the email address is valid and entered correctly.

The presence of a Spam filter with your clients email provider. Ask your client to check their mailbox for a Bulk Mail or Junk Mail folder. They can check with their provider to find out how to add this email to their "White List". The "White List" is a list of email senders that are pre-approved to send you e-mail.

If you see this message it means that the mapping program could not locate your listing with sufficient precision to be able to put it on a street map.

Possible causes:

New subdivision:

1) In new developments the street information may not have been added to the map database yet.

Non-standard addressing:

1) Anything in the Street Modifier field might have an effect
2) Putting the street suffix (Ct,Dr,Ave,Etc.) in the Street Name field
3) Unit numbers in the street name field
4) Including a Street Direction (N,S,E,W) when there isn’t one

You must select an e-mail report that is specifically designed for additional pictures. These reports will always have "with Addl Pics" in the name of the report.

1) Select "Modify Your Profile" from the "Admin" menu.
2) Click "Change Password."
3) Type your new password in both fields. You new password must contain a combination of letters and numbers and be at least 6 characters in length.
4) Click "Submit."

Note: Passwords are case sensitive.

From the Revise Status screen:

1) Click the "Look up ID’s" link below the Agent Name field.
2) Enter the first three letters of the selling agent’s last name in the Last Name field.
3) In the First Name field enter the selling agent’s first initial.
4) Click "Submit".
5) Find the correct agent from the search results and click the "Select" link next to their name.

The Agent and Office ID’s will be filled in automatically for you.

There are two common reasons for not having access to revise your listing.

1) Your Broker has not given you access to this feature in Prospector. Each Broker has the right to determine who is able to add or modify listings in the office. Contact your Broker to get the access or find out what your office policy is with regards to adding and revising listings.

2) The Listing Agent does not belong to the Listing Office. This may occur if you have changed Office/Broker after adding the listing to Prospector. You will not have access to revise the listing until the listing is either transferred to your new Office/Broker or withdrawn from your previous Office/Broker so you are able to add the listing under the new Office/Broker. Please contact your previous Office/Broker to have your listing transferred, withdrawn or to have the Broker modify the listing if it is not being transferred to the new Office/Broker.

When revising a listing to the Sold Status, you must have the following information to complete the process:

1) Pending date (the date the offer was accepted)
2) Sold date (Close of escrow)
3) Sold price
4) Escrow number
5) Escrow company
6) Type of financing
7) Selling agents ID
8) Selling office ID

Listing Data can be found in two locations on Prospector depending on the status and age of the listing. The main database has all the current listings and the archive database has the older listings. The main database contains:

Status	Months Until Archived
Active	N/A
Pending	N/A
Temporary Off Market	N/A
Expired	24 months from expiration date
Withdrawn/Cancelled	24 months from expiration date
Duplicate Withdrawn	24 months from expiration date
Sold	36 months from selling date*

Expired Pending

Automatically converts to Expired 6 months from expiration date and is then treated as Expired according to the schedule above

The archive database contains:

Expired	older than 24 months from expiration date
Withdrawn/Cancelled	older than 24 months from expiration date
Duplicate Withdrawn	older than 24 months from expiration date
Sold	older than 36 months based on selling date*

* The archive database currently contains listings with sold dates dating back to March, 1998.

To access the archived data, select Archive from the Searches pull down menu.